Terms of service
TERMS & CONDITIONS
These Terms & Conditions will be effective from 9th March, 2026 (“Effective Date”)
PREAMBLE
Gully Labs Innovations Private Limited (“Gully Labs” or the “Company”) is committed to fostering a legally compliant and transparent digital commerce environment. These Terms and Conditions (“Terms”) govern access to and use of the Company’s website available at [insert website link] (“Website”), through which the Company offers curated lifestyle products under the Gully Labs brand. By accessing, browsing, or using the Website, or by placing an order or availing any services, all customers, users, and visitors (collectively referred to as “Users”) agree to be bound by these Terms.
These Terms are formulated in accordance with generally accepted international e-commerce standards and applicable consumer protection, electronic commerce, and data protection laws in the jurisdictions where the Website is accessible. These Terms ensure contractual clarity, define user obligations, and safeguard the Company’s intellectual property, digital infrastructure, and transaction processes.
The Company adopts a zero-tolerance approach towards policy violations, misuse of platform features, or abusive conduct. These Terms establish a structured, rights-based mechanism to promote user safety, legal compliance, and seamless platform usage across all interactions.
WHEREAS
A. Gully Labs is a consumer-facing fashion and lifestyle platform operating in the global e-commerce ecosystem, committed to the highest standards of consumer protection, data privacy, and responsible conduct;
B. Applicable consumer protection, electronic commerce, and data protection laws across multiple jurisdictions require transparency, fair disclosures, responsible data practices, and contractual clarity in online commercial transactions;
C. The Company recognizes the importance of safeguarding consumer rights, protecting digital infrastructure, and enforcing user accountability in accordance with legal and commercial norms;
D. This document sets out the unified and binding Terms that govern the conduct, rights, and obligations of Users when engaging with the Website, its features, services, and related communications;
NOW THEREFORE, Gully Labs hereby adopts these Terms and Conditions to provide a lawful, equitable, and trustworthy digital experience for its Users, and to formally articulate the operational, legal, and commercial terms applicable to all platform usage.
1. DEFINITIONS AND INTERPRETATION
1.1. Definitions: In these Terms (including the recitals above hereto), except where the context otherwise requires, the following words and expressions shall bear the meaning assigned to them below:
a) “Applicable Law” means any statute, regulation, directive, rule, ordinance, order, judgment, or governmental guideline having the force of law in the jurisdiction in which the Website is accessed or where the transaction occurs.
b) “Account” shall mean the registered digital profile of the User on the Website, which may store contact information, past orders, saved addresses, promo codes, and communication preferences.
c) “Force Majeure” shall mean any event beyond the reasonable control of the Company, including but not limited to acts of God, war, fire, natural disasters, pandemics, cyberattacks, government restrictions, strikes, or service disruptions, which prevent performance of obligations under these Terms.
d) “Grievance Officer” shall mean the person designated by the Company to receive, review, and address user complaints, customer grievances, or concerns relating to orders, refunds, platform usage, personal data, or any other matters arising from the use of the Website, in accordance with the Company’s internal grievance handling procedures and applicable consumer protection and data protection laws.
e) “Gully Labs Team” shall include all full-time, part-time, temporary, probationary, contractual employees, interns, consultants, and authorized third-party service providers acting under the Company’s direction.
f) “Misuse” shall mean any activity by the User that violates the Acceptable Use Policy under Clause 5, including hacking, impersonation, content scraping, spam, infringement of intellectual property, or any other prohibited conduct.
g) “Policies” shall collectively mean the Refund & Exchange Policy, Privacy Policy, Shipping Policy, and any other formal policy documents adopted and published by the Company that govern specific processes or practices.
h) “Products” or “Goods” shall mean all lifestyle and fashion merchandise, including T-shirts and menswear, displayed and sold via the Website or any other authorized platform of the Company.
i) “Third-Party Logistics Provider” or “Shipping Partner” shall mean any independent delivery aggregator or courier service, engaged by the Company for the shipment, transit, and delivery of Products.
j) “Territory” means any jurisdiction where the Website is accessible and where the Company offers or facilitates the sale of its Products.
k) “User” or “Customer” shall mean any individual or legal entity who accesses the Website, creates an account, places an order, subscribes to notifications, interacts with support, or otherwise uses any part of the Website or services offered by the Company.
l) “Website” shall mean the Company’s digital platform at [Website link]including all subdomains, mobile versions, applications, and interfaces owned or operated by the Company.
1.2. Interpretation
a) In addition to the terms defined above, certain terms may be defined elsewhere in this Policy, and wherever such terms are used, they shall have the meaning assigned to them.
b) Section headings are for convenience only and shall not affect the construction or interpretation of any provision of this Policy.
c) References to sections or annexures are, unless the context otherwise requires, references to sections or annexures of this Policy.
d) Where a word or phrase is defined, other parts of speech and grammatical forms and the cognate variations of that word or phrase will have corresponding meanings
e) Words denoting the singular shall include the plural and vice versa, and words denoting any gender shall include all genders unless the context otherwise requires.
f) The terms “hereof”, “herein”, “hereto”, and derivative or similar words refer to this entire Policy or specified Sections of this Policy, as the case may be.
g) All references to this Policy shall include any amendments or updates to this Policy, as approved by the Compliance Officer or the designated authority from time to time.
2. PURPOSE
a) The purpose of these Terms and Conditions is to define and regulate the legal relationship between Gully Labs Innovations Private Limited (“Gully Labs ” or “Company”) and the users of its Website, including customers, browsers, account holders, and any other parties interacting with the Company’s digital platform. These Terms aim to ensure transparency, contractual certainty, and lawful conduct in all aspects of digital engagement, including browsing, ordering, payments, returns, communications, and the use of intellectual property.
b) These Terms also operate in conjunction with the Company’s internal policies, including its Privacy Policy, Refund & Exchange Policy, and Shipping Policy, which are incorporated herein by reference.
c) In the event of any inconsistency between these Terms and any other internal policies, statements, or communications of the Company, the provisions of these Terms shall prevail to the extent of such inconsistency in matters relating to the access, use, or operation of the Website, user conduct, product transactions, digital services, and related legal disclaimers. However, in respect of domain-specific issues—such as privacy, refunds, shipping, or data security—the respective standalone policies (e.g., Privacy Policy, Refund & Exchange Policy, or Shipping Policy) shall apply and override these Terms solely to the extent of such inconsistency.
d) The Website may be accessed globally. Users accessing the Website from jurisdictions outside the Company’s principal place of business are responsible for compliance with local laws applicable to their use of the Website.
3. ELIGIBILITY TO CONTRACT
a) By accessing the Website, placing an order, registering for an account, or otherwise engaging with the services provided by Gully Labs, the User represents and warrants that they are legally capable of entering into binding contracts under the laws applicable in their jurisdiction. The User further represents that they are at least eighteen (18) years of age or the age of legal majority in their jurisdiction.
b) The Company does not knowingly collect personal data or enter into contracts with minors (i.e., individuals below the age of legal majority in their jurisdiction) without verifiable parental or guardian consent, in compliance with applicable data protection and child protection laws. The Company reserves the right to restrict, suspend, or terminate access to any User found to be in violation of this clause or who misrepresents their legal eligibility to engage with the Website.
4. USER ACCOUNT TERMS
a) To access certain features of the Website, including placing orders, saving addresses, tracking shipments, and redeeming promo codes, Users are required to register for a personal user account (“Account”). By creating and maintaining an Account on the Website, the User agrees to provide accurate, complete, and current information and to promptly update such information as necessary to ensure its accuracy and completeness at all times.
b) The User is solely responsible for maintaining the confidentiality and security of their Account credentials, including the associated username, password, OTP codes, and linked mobile number or email address. The Company shall not be liable for any loss or damage arising from unauthorized access, misuse, or compromise of the User's Account credentials due to the User’s negligence or failure to secure their access. The User agrees to notify the Company immediately at Legal@gullylabs.com in the event of any actual or suspected unauthorized use of their Account.
c) Each Account is personal and non-transferable. Users shall not create or operate multiple accounts to circumvent platform policies, misuse promotional offers, or engage in any fraudulent behavior. The Company reserves the right to suspend, deactivate, or terminate any Account that is found to be in violation of these Terms or is suspected to be involved in suspicious or unlawful activity.
d) The Company also reserves the right to restrict account functionalities or require identity verification in accordance with its internal fraud prevention and customer due diligence protocols. Any such verification shall be carried out in compliance with applicable data protection and privacy laws in the relevant jurisdictions.
e) In the event an Account remains inactive for a continuous period of 24 months or more, the Company reserves the right to initiate deactivation or deletion of the Account after providing a 30-day prior notice to the registered email address. Upon such deactivation, any unused promo codes, store credits, or saved preferences may be rendered void unless otherwise required by law or express policy.
f) Users may voluntarily request closure of their Account at any time by submitting a written request to the customer support team. However, certain transaction records, invoices, and associated Personal Data may be retained by the Company in accordance with applicable laws, the Privacy Policy, and its data retention obligations.
5. WEBSITE USE RESTRICTIONS (ACCEPTABLE USE POLICY)
a) DEFINITION AND SCOPE: BY ACCESSING OR USING THE WEBSITE, THE USER AGREES TO COMPLY WITH ALL APPLICABLE LAWS AND REGULATIONS AND TO USE THE PLATFORM ONLY FOR LAWFUL AND PERMITTED PURPOSES. THE FOLLOWING RESTRICTIONS CONSTITUTE THE ACCEPTABLE USE POLICY APPLICABLE TO ALL USERS OF THE WEBSITE.
b) Prohibited Activities: Users shall not, directly or indirectly:
(i) Access or use the Website in any manner that violates any applicable laws or regulations in the jurisdiction from which the Website is accessed;
(ii) Upload, post, transmit, or otherwise make available any content that is obscene, pornographic, defamatory, abusive, harassing, threatening, hateful, inflammatory, discriminatory, or otherwise illegal or objectionable;
(iii) Infringe upon or misappropriate any third-party intellectual property rights, including copyright, trademark, or design rights;
(iv) Attempt to gain unauthorized access to the Website, servers, networks, data, or systems connected thereto;
(v) Engage in data scraping, screen scraping, crawling, spidering, or use of any automated system to extract data from the Website without prior written consent;
(vi) Interfere with or disrupt the operation, functionality, or security of the Website, including by uploading or distributing any virus, malware, spyware, trojan, or any other harmful or malicious code;
(vii) Create multiple accounts for fraudulent purposes, including to abuse discount offers, promotions, or refer-and-earn campaigns;
(viii) Use any device, software, or routine to bypass Website security features or interfere with its proper functioning;
(ix) Misrepresent identity or impersonate any individual or entity, including employees or representatives of the Company;
(x) Post fake reviews, falsify transaction data, or manipulate any feedback, rating, or testimonial mechanisms on the Website;
(xi) Host, display, upload, modify, publish, transmit, update, or share any information that is illegal, misleading, fraudulent, or otherwise in violation of applicable laws or the Company’s policies.
c) Company Rights on Violation: The Company reserves the right, at its sole discretion and without prior notice, to:
(i) Restrict, suspend, or terminate access to the Website or the User's Account;
(ii) Remove any unlawful or prohibited content uploaded by the User;
(iii) Initiate civil or criminal proceedings against the User under applicable laws;
(iv) Report the violation to appropriate government or enforcement authorities;
(v) Retain and disclose any information deemed necessary to comply with legal obligations or protect the Company’s rights, property, and safety.
d) USER ACKNOWLEDGEMENT: BY CONTINUING TO USE THE WEBSITE, THE USER EXPRESSLY ACKNOWLEDGES THAT THEY HAVE READ, UNDERSTOOD, AND AGREED TO ABIDE BY THIS ACCEPTABLE USE POLICY. VIOLATIONS OF THIS CLAUSE MAY RESULT IN LEGAL ACTION, INCLUDING INDEMNITY CLAIMS, DEACTIVATION OF THE USER’S ACCOUNT, OR PERMANENT BAN FROM THE PLATFORM.
6. PRODUCT INFORMATION & LISTINGS
a) The Company makes every reasonable effort to ensure that all products offered for sale on the Website are accurately described, clearly categorized, and accompanied by comprehensive details, including product name, specifications, available sizes, color options, material composition, price, promotional offers (if any), and relevant disclaimers.
b) While the Company endeavors to provide accurate, up-to-date, and error-free information, the User acknowledges and agrees that minor variations may occur in the appearance of products due to lighting, digital display settings, photographic editing, or manufacturing tolerances. Such variations shall not constitute a defect or grounds for claim unless the product significantly deviates from the core description or functionality.
c) All product images shown on the Website are for illustrative purposes only. Actual products may vary slightly in color, pattern, texture, or finish.
d) Product availability is subject to stock levels, and the Company reserves the right to withdraw or modify any product listing at its sole discretion without prior notice. In the event that a product is listed at an incorrect price or with incorrect information due to typographical or technical error, the Company reserves the right to refuse or cancel any order placed for such product, even after the order has been confirmed and payment has been received. In such cases, a refund shall be initiated as per the Refund & Exchange Policy.
e) The Company does not guarantee that product descriptions or other content on the Website are accurate, complete, reliable, current, or error-free. The User is encouraged to contact customer support for any clarification prior to placing an order.
f) No information provided on the Website shall be deemed to constitute a warranty or guarantee unless expressly stated as such under the applicable product listing or governed by a published policy.
g) The Company endeavor’s to maintain accurate inventory details; however, products may occasionally be shown as available due to technical or inadvertent errors despite being out of stock. In such cases, the Company reserves the right to cancel the affected order in whole or in part, even after order confirmation or receipt of payment. Where payment has been made, the Company shall, at its discretion, either refund the amount to the original mode of payment or issue a gift card of equivalent value in accordance with its Refund & Exchange Policy. Such cancellation shall not constitute a deficiency in service under applicable law.
7. PRICING, PAYMENT TERMS & ORDER CONFIRMATION
a) Product Pricing: All prices displayed on the shall be listed in the currency specified on the Website at the time of purchase. Applicable taxes, duties, or levies may be included in the displayed price or calculated at checkout depending on the delivery destination and applicable tax regulations.
b) In case of pricing discrepancies due to typographical errors, technical issues, or system malfunctions, the Company reserves the right to cancel such orders and issue a full refund to the original payment method.
c) Payment Methods: The Company accepts the following modes of payment through secure, third-party payment gateways compliant with applicable international payment security standards, including PCI-DSS. All payment transactions are encrypted using SSL (Secure Socket Layer) protocols and tokenized through PCI-DSS-compliant infrastructure. The Company does not store any payment credentials, except masked card or tokenized identifiers as permitted under the applicable laws and the Company’s Privacy Policy.
d) Shipping Charges: All orders placed on the Website are subject to shipping charges as determined by the delivery location, product weight, and applicable shipping category. The applicable shipping charge, if any, will be clearly displayed at checkout prior to final payment.
e) Shipping charges, includes eligibility thresholds for free shipping and the Company’s policies on non-refundable shipping fees, are governed by the Company’s Shipping Policy.
f) Users are advised to refer to the Shipping Policy for full details regarding:
(i) Standard and express shipping categories
(ii) Delivery zones and costs
(iii) Shipping timelines
(iv) Return shipping responsibilities
(v) RTO (Return to Origin) handling and re-dispatch charges
(vi) Force majeure impact on delivery obligations
h) The Company reserves the right to revise shipping charges at its sole discretion. However, such revisions shall not apply to orders already confirmed and paid for.
8. ORDER CONFIRMATION & FULFILLMENT
a) Order Acknowledgement: Upon successful completion of the checkout and payment process, the User shall receive an automated order acknowledgement email confirming that the Company has received the order. This acknowledgement does not constitute final acceptance of the order. It serves as an initial confirmation of order receipt, subject to processing and internal verification.
b) Production Window and Order Fulfilment: Upon successful order placement and payment confirmation, the Product enters the Company’s production allocation cycle.
The standard production window is 7–12 working days, during which the Product undergoes batch manufacturing, assembly, finishing, and quality checks. This timeline may vary depending on:
(i) Volume of orders within a particular drop,
(ii) Material availability
(iii) Size-specific production allocation
(iv) Quality-control requirements
Dispatch shall occur only upon completion of the production cycle and packaging readiness.
c) The Company reserves the right to cancel or modify the order in case of non-compliance, inventory errors, or payment issues, as detailed in the Order Cancellation [Clause 9].
d) Order Acceptance & Fulfilment: An order shall be deemed accepted only upon:
(i) Completion of internal verification,
(ii) Packaging and assignment of the order to a logistics partner, and
(iii) Issuance of a shipping confirmation email along with a tracking ID.
e) The processing and dispatch timelines for orders shall be governed by the Company’s Shipping Policy, which specifies the standard order processing period and dispatch procedures. Users are advised to refer to the Shipping Policy for the most current dispatch timelines.
f) Non-Binding Product Availability: All products listed on the Website are offered subject to availability. In rare cases where multiple simultaneous orders lead to stock depletion before processing, the Company may cancel the order and notify the User. A full refund will be initiated as per the Refund & Exchange Policy.
9. ORDER CANCELLATION RIGHTS
a) Cancellation by Customer:
(i) Customers may cancel their order prior to the order being marked as “processed” by the Company’s fulfillment team. Once an order enters the processing stage, it becomes non-cancellable due to irreversible packaging, inventory commitment, and logistics initiation workflows.
(ii) To request a cancellation, the Customer must contact the Company’s support team immediately at support@gullylabs.com citing the order number and reason for cancellation. Cancellation requests made post-processing, or after shipment has been initiated, shall not be entertained under any circumstances.
(iii) Pre-orders are non-cancellable except in scenarios explicitly outlined in the Shipping Policy or if the Company is unable to fulfill the order within the communicated timeframe. For more details on pre-order cancellation and refund scenarios, please refer to the Shipping Policy and Refund & Exchange Policy, which are incorporated by reference.
b) Special Conditions for Drop-Based/Made-to-Order Products: Orders placed for Products released under limited-production drops are subject to the Company’s made-to-order fulfilment model. Such Products are allocated into production shortly after order confirmation and are not drawn from pre-existing inventory.
Accordingly, cancellation requests for such orders shall be accepted only within 24 hours of order placement, provided the order has not yet entered the production cycle. Once production allocation has commenced, cancellations shall not be permitted as materials, manufacturing capacity, and labour are committed specifically for that order.
This condition is intrinsic to the nature of limited-edition releases and forms an essential part of the transaction agreed to by the Customer at the time of purchase.
c) Cancellation by the Company: The Company reserves the right, at its sole discretion, to cancel any order (in whole or in part) under the following circumstances:
(i) The ordered item is out of stock, discontinued, or no longer available;
(ii) Payment authorization fails or remains unconfirmed by the payment gateway;
(iii) The order is flagged for suspicious activity, potential fraud, or breach of platform policies;
(iv) Delivery is not serviceable at the provided address;
(v) There is an error in pricing or product listing due to technical or typographical issues;
(vi) The User has a history of repeated cancellations, returns, or policy violations.
d) In all such cases, the Company shall notify the User by email and initiate a full refund to the original method of payment within 7 to 10 business days, as governed by the Refund & Exchange Policy.
e) The Company shall not be held liable for any losses or inconvenience caused due to cancellation arising from circumstances beyond its reasonable control, including inventory constraints, technical failures, or regulatory restrictions.
10. RETURN, EXCHANGE & REFUND SUMMARY
a) All returns, exchanges, and refunds shall be governed exclusively by the Company’s Refund & Exchange Policy, which is incorporated herein by reference and shall be read in conjunction with these Terms. The Refund & Exchange Policy is available here.
b) For orders placed through the Website, returns, exchanges, or refunds shall be permitted only in cases where the Product is received with a verified manufacturing defect, and such requests must be initiated strictly within seven (7) calendar days from the date of delivery, in accordance with the Refund & Exchange Policy.
c) Except as expressly provided under the Refund & Exchange Policy, no returns, exchanges, or refunds shall be permitted for any other reason, including but not limited to change of mind, size issues, incorrect selection, or any subjective dissatisfaction.
d) The Company reserves the right to verify all claims of manufacturing defect and may require supporting evidence, including photographs or unboxing videos, before approving any return, exchange, or refund request.
e) The decision of the Company with respect to verification of manufacturing defects and eligibility for return, exchange, or refund shall be final and binding, subject to applicable laws.
11. SHIPPING, DELIVERY TIMELINES & RISK DISCLAIMER
a) Shipping Partner and Scope: The Company has partnered with a third-party logistics aggregator, for the facilitation of shipping. The said partner may assign delivery responsibilities to its affiliated courier partners based on service coverage and delivery optimization. Shipping is offered to serviceable regions as determined by the Company’s logistics partners, across serviceable destinations. Delivery feasibility is subject to the availability and coverage of the logistics partner, and the Company shall not be liable for unserviceable locations.
b) Delivery Timelines: Estimated delivery timelines are indicative and depend on multiple factors including delivery location, product availability, and courier performance. The Company does not guarantee exact delivery dates and shall not be held liable for delays caused by courier inefficiencies, natural calamities, strikes, public holidays, remote area access issues, or force majeure events. For more details visit the policy here.
Standard delivery timelines for orders are seven (7) to ten (10) business days from the date of dispatch, subject to logistical and regulatory factors.
c) Tracking and Customer Responsibility: Once an order is dispatched, the Customer will receive a shipping confirmation email with:
(i) Courier partner’s name,
(ii) Tracking number, and
(iii) A direct tracking link hosted by the said partner or its affiliate.
The Customer is responsible for tracking the shipment and raising concerns directly with the courier or notifying the Company in case of abnormal delays or failed deliveries.
d) Risk Disclaimer Post-Dispatch: Upon dispatch of the order from the Company’s warehouse, risk and responsibility for the shipment transfers to the logistics provider. The Company is not liable for:
(i) Delay, loss, theft, or damage to the product while in transit;
(ii) Orders marked “delivered” by the courier but claimed as not received by the Customer;
(iii) Tampered packaging or missing items post-delivery unless reported with proof immediately upon receipt.
However, this shall not affect the Customer’s right to seek return, exchange, or refund in cases of a verified manufacturing defect in accordance with the Refund & Exchange Policy.
e) Pre-Order Terms: Certain products may be offered for sale on a pre-order basis, meaning they are not immediately available for dispatch and are scheduled for delivery at a future date as specified on the product page. By placing a pre-order, the User acknowledges and agrees that:
(i) Full payment is required at the time of placing the pre-order;
(ii) Dispatch timelines are estimated and subject to change due to production, supplier, or logistics delays;
(iii) Pre-orders are non-cancellable and non-refundable, except where the Company fails to fulfil the order within 30 days of the estimated dispatch date;
(iv) Standard shipping terms and risk disclaimers shall apply upon dispatch, as detailed in the Shipping Policy.
f) Shipping Charges: For orders placed for delivery outside the Company’s primary domestic market, the Maximum Retail Price (MRP) displayed for the Product shall be inclusive of applicable taxes, customs duties, import duties, and other statutory levies required for cross-border delivery, unless otherwise specified at checkout. Accordingly, Customers shall not be required to pay additional customs duties or import taxes upon delivery of the Product. Shipping charges shall be calculated separately at checkout based on the destination country, package weight, and serviceability as determined by the Company’s logistics partner. Once the Customer enters the delivery address during the checkout process, the applicable shipping charges will be automatically calculated and displayed prior to completion of payment.
g) Customers acknowledge that delivery timelines for shipments may vary depending on the destination country, courier routing, customs clearance procedures, and other regulatory or logistical factors beyond the reasonable control of the Company.
h) All orders shall be shipped in accordance with the shipping method selected at checkout. The Company reserves the right to modify available shipping methods, courier partners, or applicable charges where required due to operational or logistical considerations.
i) Non-Delivery & Return to Origin (RTO): In cases where an order is undeliverable due to Customer error (e.g., incorrect address, unavailability, or refusal to accept), the shipment may be marked as Return to Origin (RTO). In such cases:
(i) The original shipping charges shall remain non-refundable;
(ii) Any re-dispatch shall be done only upon confirmation and advance payment of re-shipping charges by the Customer;
(iii) Gully Labs shall not be responsible for delays arising from such RTO instances.
Full terms regarding shipping responsibilities, re-dispatch, transit damage, and shipping charge policies are governed by the standalone Shipping Policy, available here.
12. GRIEVANCE REDRESSAL MECHANISM
a) The Company has established a customer support and grievance handling mechanism to address user complaints relating to orders, refunds, returns, platform usage, or personal data.
b) Users may raise complaints or concerns in writing to:
Grievance Officer: Hardik Verma
Email: legal@gullylabs.com
Grievances will be acknowledged within 48 hours and resolved within 15 working days.
c) For domain-specific issues, Users are encouraged to refer to the relevant policies below:
(i) Refund & Exchange Policy – for issues related to returns and promo code issuance
(ii) Shipping Policy – for issues related to delays, RTOs, or delivery
(iii) Privacy Policy – for issues concerning personal data, consent, or breach notification
13. PRIVACY & DATA PROTECTION
a) The Company is committed to protecting the privacy and personal data of its Users in accordance with applicable data protection laws and regulations in the jurisdictions where the Website is accessible.
b) All personal data collected during browsing, order placement, account registration, payment, or communication is processed in accordance with the Company’s Privacy Policy, which is deemed to be incorporated into these Terms by reference. For full Policy, View it here:
c) Users have rights regarding their personal data, including the right to access, correct, withdraw consent, and request deletion, all of which are detailed in the Privacy Policy. For any privacy-related concerns, Users may contact the Company’s Grievance Officer.
14. INTELLECTUAL PROPERTY OWNERSHIP
a) All intellectual property rights in and to the Website—including but not limited to trademarks, service marks, logos, product images, graphics, user interface, layout, content, audio-visual elements, and software code—are the exclusive and worldwide property of Gully Labs Innovations Private Limited or its authorized licensors.
b) These intellectual assets are protected under applicable intellectual property laws and international conventions, including copyright, trademark, and design protection laws in relevant jurisdictions.
c) Users are strictly prohibited from copying, reproducing, modifying, distributing, republishing, displaying, or commercially exploiting any such content without the prior written consent of the Company. Any unauthorized use of intellectual property shall constitute a material breach of these Terms and may attract civil and/or criminal liability.
d) All rights not expressly granted herein are reserved by the Company.
15. USER CONTENT & REVIEWS
a) Users may voluntarily submit product reviews, ratings, testimonials, comments, or other user-generated content (“UGC”) through the Website or affiliated channels. By doing so, the User:
(i) Grants the Company a non-exclusive, royalty-free, worldwide, perpetual license to use, display, reproduce, publish, or modify such content for marketing, product improvement, or promotional purposes;
(ii) Confirms that the content is original, lawful, and does not infringe the rights of any third party;
(iii) Agrees that the Company may remove or moderate such content if it is found to be abusive, misleading, fake, spam, defamatory, or in violation of these Terms or the Acceptable Use Policy.
b) The Company is not responsible for the views or opinions expressed in User reviews and does not endorse or validate their accuracy.
16. INDEMNITY
a) The User agrees to indemnify, defend, and hold harmless Gully Labs Innovations Private Limited (“Gully Labs ”), its affiliates, directors, officers, employees, agents, licensors, and service providers from and against any and all claims, losses, liabilities, damages, penalties, expenses, or costs (including reasonable attorney’s fees) arising out of or relating to:
(i) The User’s breach of these Terms or any other Company policy (including the Privacy Policy, Acceptable Use Policy, Refund & Exchange Policy, or Shipping Policy);
(ii) Any content submitted or shared by the User, including reviews or comments, that violates third-party rights or applicable laws;
(iii) Violation of intellectual property rights, privacy rights, or any legal rights of third parties by the User;
(iv) Any fraud, misrepresentation, negligence, or unlawful conduct by the User during use of the Website or any transaction;
(v) Disputes or non-compliance relating to multiple or unauthorized account creation or order tampering.
b) This indemnification obligation shall survive the termination or expiry of these Terms and the User’s use of the Website.
17. LIMITATION OF LIABILITY
To the maximum extent permitted by law, the Company shall not be liable for any indirect, incidental, punitive, consequential, or special damages, including loss of data, loss of profits, or business interruption, arising out of or in connection with the use of the Website, reliance on content, delays in delivery, product dissatisfaction, or inability to access services. The Company’s total aggregate liability for any direct damages arising under these Terms, whether in contract, tort, or otherwise, shall not exceed the amount actually paid by the User for the relevant order.
Nothing in this clause shall limit or exclude the Company's liability for: (i) death or personal injury caused by the Company's negligence; (ii) fraud or fraudulent misrepresentation; (iii) any breach of statutory implied terms, including those relating to satisfactory quality or fitness for purpose, where such limitation or exclusion is prohibited under applicable law; or (iv) any other liability that cannot be excluded or limited under the laws of the User's jurisdiction.
18. MISCELLANOUS
a) Governing Law & Jurisdiction
These Terms shall be governed by and construed in accordance with the laws of the jurisdiction in which the Company is incorporated, without regard to conflict of law principles.
To the extent permitted by applicable law, any disputes arising out of or relating to these Terms or the use of the Website shall be subject to the exclusive jurisdiction of the competent courts in the jurisdiction of the Company’s principal place of business.
b) Force Majeure
The Company shall not be held liable for any failure or delay in the performance of its obligations under these Terms if such failure or delay arises due to circumstances beyond its reasonable control, including but not limited to natural disasters, pandemic, war, government restrictions, strikes, cyber-attacks, or logistical disruption.
c) Modification of Terms
The Company reserves the right to update, modify, or revise these Terms and any related policy at its sole discretion at any time. Users will be notified of material changes through appropriate means, including website banners, account dashboard alerts, or registered email. Continued use of the Website after such changes shall constitute acceptance of the revised Terms.
d) Severability
If any provision of these Terms is determined to be unlawful, void, or for any reason unenforceable under applicable law, such provision shall be deemed severable and shall not affect the validity and enforceability of the remaining provisions.
e) Entire Agreement
These Terms, together with the Privacy Policy, Refund & Exchange Policy, Shipping Policy, and any additional policies or disclaimers published by the Company, constitute the entire agreement between the User and the Company with respect to the Website and supersede any prior communications, understandings, or agreements (whether oral or written).
f) Contact Information
For any queries, support, or legal notices, please contact:
Gully Labs Innovations Private Limited
Email: support@gullylabs.com
Grievance Officer: Hardik Verma
******
BY USING THE WEBSITE, PLACING AN ORDER, OR ENGAGING IN ANY TRANSACTION, THE USER ACKNOWLEDGES THAT THEY HAVE READ, UNDERSTOOD, AND AGREED TO BE LEGALLY BOUND BY THESE TERMS AND CONDITIONS. THESE TERMS REPRESENT A LEGALLY BINDING CONTRACT BETWEEN THE USER AND GULLY LABS PRIVATE LIMITED.